Terms and Conditions

1 to 1 personal coaching (in person or over the phone/ skype)

Please find below all the terms and conditions for the 1 to 1 personal coaching from any and all coaches and trainers in association with Mind Islands
 All coaching services and communication, email or otherwise, delivered from Paul Ryder or any member of the Mind Islands team, as well as information on the website, blog or podcast has been created to help you become more self-aware and to expand a selection of strategies in life situations. Coaching is not a substitute for professional mental health care or medical care.
 The term ‘coaching’ as here used covers all aspects of information shared from coach to client
 
1. Coaching Disclaimer
I understand and accept that any coaching services or suggestions I will receive during or outside of coaching sessions are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that any coach I work with is not acting as a mental health counsellor or a medical professional.
I understand that I am fully responsible for any results of actions that I take as a result of 1 to 1 coaching. I accept that all suggestions and techniques offered by my coach are solely for the purpose of aiding me in achieving the areas of intention I have set with my coach. I have the ability to give my informed consent, and hereby give consent to my coach to support me, but accept and understand that results are not guaranteed.
I accept that coaching is currently an unregulated industry and that my coach is not licensed by any governing body in the UK even though the sessions may take place in the UK.
I accept that my coach will completely protect any information I disclose as confidential unless I state otherwise in written on email form. I also accept that if I have reported any illegal activates or that a person’s life is in direct danger then it is my coaches’ responsibility to disclose this information to the appropriate authorities. Also that my coach would have to disclose this information is requested by legal authorities.  
I understand and accept that forms of technology such as email, text, phone, Skype and other technology is not always secure and I accept the risks of confidentiality.
I declare that I have agreed to the terms in this document in sound mind and body.
 
2. Coaching duration
1 to 1 coaching sessions can be booked up to a maximum of 2 month in advance of starting only upon agreement with the coach or trainer.
The number, duration and frequency of sessions will be discussed and agreed with myself and my coach before 1 to 1 coaching will commence.

3. Cancellations/ rearranging sessions and late fees
I agree and accept that there is a minimum 24 hour cancellation policy, to which I have to notify and receive confirmation from my coach that I am unable to attend. I agree that if I cancel with less than 24 hours’ notice that I will be pay the full session fee even if I cannot attend.
Mind Islands and all coaches agree that they will provide at least 24 hours’ notice upon a cancellation of a session. If less than 24 hours’ notice the coach will provide the next session free of charge.
I agree and accept that it is my responsibility to start the session on time and that they session will finish on time regardless if I am late. If I am late I also agree to pay the full coaching fee.
 
4. Pre booked sessions
I understand that if I take a course of coaching sessions that there may be a time limit on the course. I agree to take the sessions within this time and understand I will forfeit any sessions not taken within this set time period.
Any fees paid in advance will be refunded within 24 – 72 hours upon request of termination of the coaching. This will be minus any transaction fees and only sessions outside of a 24 hour cancellation time period.
I understand that if I pay for a session or sessions in advance that I will take the coaching session(s) that I have paid for within the agreed time or the latest of 6 months of the payment or my payment fee is forfeited.
I understand that even if I have pre booked a course of sessions that Mind Islands or my coach retains the right to cancel the sessions, with or without explanation and refund my monies within 72 hours
I understand that all sessions will either be in person at an agreed location or over the phone or skype.

5. Session Fees / Payments
Session fees are to be paid either before (or if agreed with the coach) on the day of the session. All session fees are to be made promptly at due time and a failure to do so could lead to a termination of the coaching contract
Fees can be paid online by debit or credit card using the PayPal or stripe payments systems, by standing order, by bank transfer. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.

6. Between Sessions
Through the sessions the coach may assign the tasks or exercises to complete between coaching sessions. There is no obligation for these tasks to be completed, but not doing so may slow the progress for the aims and outcomes of the desired personal outcomes.
Brief contact in between sessions is completely fine in the form of text or email feedback on the understanding that the coach may or may not be able to return contact immediately. However, continual contact or a more in-depth request requiring at set time will be classed as a partial session and will incur an addition session fees in relation to time taken.
 
7. Confidentiality
I understand that all information I provide is in strict confidentiality and will never be shared with anybody business or otherwise unless I personally request my coach to do so.  
 
8. Early Termination
In such circumstances, as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Mind Islands can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given either immediate or reasonable notice of termination and all monies paid will be refunded within 72 hours.

9. On-line courses
All on-line courses have a 30 day money back guarantee. It is the members responsibility to contact support within this time if they feel the course is not suitable for them and request a refund. All refunds will be returned on the same financial path they were paid on e.g. credit card or paypal. Refunds are not permitted after the 30 day period.

When 1 to 1 coaching comes as part of an on-line course, although the digital course is eligible for the 30 day money back guarantee, the 1 to 1 coaching is exempt from the refund. However if the client feel that the initial sessions is not as expected or below standard or any breach of terms from the coach, then the client can request a refund for that session and if both coach and client agree then a refund will be made and all further coaching sessions will be terminated.  

For any questions or if any part of this page is unclear please CONTACT US HERE

​MIND ISLANDS TRAINING COURSE CONTRACT

DEPOSITS AND COURSE FEES ARE NON-REFUNDABLE
All instalment fees must be paid on time. In the event that the student misses two payments, without prior authorization, then Mind Islands reserves the right to withdraw the student from the course. There will be no refund of fees paid. Any remaining fees will become immediately due.
All fees must be paid in full at least 3 weeks prior to attending practical training dates, unless an instalment plan has been agreed at the time of enrolment with Mind Islands. If fees are unpaid without prior notice, then Mind Islands reserves the right to withdraw the student from the course. There will be no refund of fees paid. The remaining course fees will become immediately  due.


COURSE SCHEDULE
Courses are intensive and require hard work and dedication, including a considerable amount of out-of- class homework and practice. Most live classes start at 9.45am and finish at 5pm unless otherwise arranged by the training manager. Session times are agreed on the induction day.


FEEDBACK
To monitor the learning process, feedback is expected from the student after receiving course instructions whether practical or theory. This must be handed in regularly, so that any learning difficulty can be dealt with straight away.
 
ATTITUDE & EQUAL OPPORTUNITIES
Students positive attitude is expected at all times. This helps establish good working relationships and relaxed atmosphere in class. This is taken into consideration in assessing students competence. A student who adopts a negative attitude cannot be assessed as competent. If such negative attitude is disruptive to the rest of the class, the student will be asked to leave, under the Mind Islands terms and conditions. Aggressive, abusive or disruptive or discriminatory behavior will result in removal from the course, this includes discrimination on the grounds of sex, religion, sexual orientation, disability or any other issue, which is found to be offensive to others. Damages may be sought from any student removed from the course under these circumstances.


HYGIENE AND BEHAVIOUR & HEALTH AND SAFETY
All students must be aware of their own personal hygiene when attending the practical sessions. All students must ensure that they adhere to MIND ISLANDS policy on clinic hygiene when attending practical sessions, this policy extends to all training rooms and communal areas. All students are expected to behave in a professional manner towards fellow students, tutors, staff, clients and visitors to MIND ISLANDS. Any students not adhering to these terms will be removed from the course. There will be no refund of course fees.


COMPLAINTS PROCEDURE
A complaints procedure to safeguard student’s interest is in place. This will be discussed on the first day of the practical training.


TERMS AND CONDITIONS
*These are agreed and accepted upon your enrolment.

All students must abide by the Mind Islands terms and conditions laid out below:

The terms and conditions laid out below form the basis of the contract between Mind Islands and yourself. Please read them carefully as a contract is a legally binding agreement.

1.    The completed enrolment forms contract you to pay for the course(s) detailed on the enrolment. This applies to both on-line and posted applications and also to telephone enrolments. Your legal rights under the Consumer Contracts Regulations (2013) are unaffected. This clause applies to all courses, classes and training events.
 
2.    Deposits course fees are non-refundable. You are entitled to request a refund of all monies paid within the first 14 days of enrolment under the Consumer Contracts Regulations 2013. This application must be made in writing.

3.    If instalment payments are required, this must be requested at the time of booking. All instalments must be made by direct debit, and are collected on the 1st of each month. If you do not complete the direct debit form, you are responsible for ensuring instalment payments are made on the 1st of each month either by credit/debit card or bank transfer/BACS. Should any payment not be received on time, we reserve the right to charge a £20 administration fee.

4.    For courses with live practical training classes included the following will apply: Courses must be paid for at least 4 weeks prior to starting the practical training, unless instalment payments have been requested at the time of enrolment. All payments must be completed at least 4 weeks prior to completing the practical training. One and two day workshops must be paid for in full at the time of enrolment. It is the students responsibility to ensure that all payments are made.

5.    For online or distance courses, these can be paid for with an initial deposit, and a maximum of 4 consecutive monthly instalments via direct debit. If you cancel the direct debit before the course is paid in full, the remaining balance will become immediately due.

6.    In the event that you cannot attend the live practical training dates booked, Mind Islands will endeavor to book you on an alternative course. Such alterations must be made in writing to our Head Office, giving at least 28 days notice prior to the agreed course start date. Mind Islands reserves the right to charge a course fee surcharge. This is due to loss of earning from the cancelled space, and also from the alternative course dates. In the event that the space cancelled was booked at a special offer rate, we cannot guarantee that the special offer will be available on the new dates, In this instance, the full fee will become payable. The charging of the surcharge is at the discretion of Mind Islands.

6.    If you fail attend the booked practical training dates, without notification, you will still be charged for the full cost of the course, workshop or training event.

7.    Mind Islands reserves the right to refuse any application.

8.    Mind Islands reserves the right to alter and amend any aspect of our courses, at any time, without notice, this includes, and not limited to, course fees, modules, tutors, course texts and awarding body.

9.    Mind Islands reserves the right to cancel a course after acceptance of application for enrolment. In this event we will reimburse, in full, any course fees paid. Please note that Mind Island’s liability will be limited to the value of the course fees paid. We would
 
recommend that travel insurance is taken out to cover the travel and accommodation during the duration of the practical training dates.

10.    Mind Islands reserve the right to cancel any student’s practical training without notice, in the event of abusive, aggressive or discriminatory behavior towards any member of Mind Islands staff, students or visitors. No refund of course fees will be given. The list is not an exhaustive one, but includes: foul and abusive language, racist, sexist or homophobic remarks, failure to participate in practical sessions, behavior that results in the class being disrupted, or teaching being interrupted, derogatory or defamatory comments, either verbal or written, insulting behavior, either verbal or written. This extends to any of the above activities which create additional administrative workload to deal with. MIND ISLANDS reserves the right to seek compensation for any fees, legal or otherwise, incurred whilst dealing with behavior or activities mentioned in this section.

11.    This course contract is agreed to at the time of enrolment.

12.    Split dates, on the weekday courses are available if confirmed at the time of initial application, a 50% surcharge may be added. The surcharge is due to loss of revenue from additional courses where a space has been utilised.

13.    Mind Islands reserves the right to change the training venue, without notice, in the event of the original venue being unavailable, unsuitable, or for any other reason.

14.    Students must attend 100% of the practical training dates as required. Students missing any training days will be required to attend alternative dates at a cost of £100 per day. Any student not able to attend booked training dates will have alternative dates offered, at a cost of £100 per day. The charging of this fee is at the discretion of the MIND ISLANDS Training Director.

15.    Any student not reaching the required standard will be allowed to re-sit any written examinations and practical assessments at a later date. The first re-sit will be £150. Subsequent re-sit will be charged at £250, up to a maximum of two re-sits.

16.    Upon successful completion of the booked training course, an appropriate internally issued qualification will be issued, with the following conditions; all home study coursework is completed, required hours case studies to industry standard have been completed and full payment for the course has been made. Certification is issued on three dates per year. All externally awarded qualifications will be subject to Awarding Body criteria for issue, which includes internal and external verification, completion of theory exam papers, portfolio and case studies. Certification is subject to internal verification, only when all home study and case studies have been received. All timescales are based on receipt of full portfolio of evidence as above, and will commence when all the criteria has been met

17.    All courses must be completed within 12 months of enrolment.
18.    Students must log onto either their members area page if allocated, on a regular basis to check for any updates and important information. This is the responsibility of the student and MIND ISLANDS accept no responsibility for any student not checking updates.

19.    Replacement MIND ISLANDS certificates will be charged at £30 each. Replacement externally awarded certificates are charged separately by the Awarding Organization.

20.    From time to time during the practical training, the use of photographic and video equipment will be in use. MIND ISLANDS reserves the right to use any photographs or videos obtained during the practical training for use in promotional or marketing materials, for publicity or educational purposes. Any students wishing to take photographs or videos, can do so with the permission of the course tutor, however such photographs or videos cannot be used on any social media platform or Youtube.

21.    All MIND ISLANDS courses are subject to strict international copyright. Any use of MIND ISLANDS course materials and information, without prior permission from MIND ISLANDS is forbidden. MIND ISLANDS will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

Any questions regarding these terms and conditions should be directed to Richard Johnson, Training Director at paulryder@mindislands.com

These terms and conditions are agreed to upon enrolment as per your application form.

​​​​For any questions or if any part of this page is unclear please CONTACT US HERE

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